Outstanding After-Sale Support for Your Coil Handling Equipments
With ten years of expertise producing high-quality coil handling equipment for stamping automation, we at Fanty understand that our dedication to you goes well beyond the point of sale. In order to resolve your issues and guarantee your satisfaction with our goods and services, we have carefully designed our after-sales support.
370
Professional Staffs
Since 2013
Founded in
45,000㎡
Factory Area
OEM/ODM
Customized Services
What Are Typical After-Sale Problems?
Production Delays and Downtime
Unexpected downtime from equipment failures is one of the biggest issues facing any stamping automation company.
Technical Assistance and Diagnostics
Even with the right training, you could run into technical difficulties because coil handling equipment might be complicated.
Maintenance & Training
It can be difficult to comprehend the nuances of routine maintenance, and new hires or modifications to your production procedures can necessitate more coil handling equipment training.
Fanty Services for After-Sale Support
Coverage of Warranties
During the one-year warranty period that comes with all of our coil handling equipment, we will replace or repair any damaged parts at no additional cost to you. We confidently stand behind the quality and dependability of our products, as evidenced by our warranty.
01
Availability of Spare Parts
For all of our equipment models, we have a sizable stock of authentic spare parts from well-known brands. In the event of a failure, this guarantees that you can promptly obtain the necessary parts, minimizing downtime and maintaining the efficiency of your production.
02
On-Site Support
Our skilled specialists are available to visit your business if remote help is insufficient. They have the equipment and know-how needed to identify and fix problems on-site, reducing interference with your business.
03
Updates and Upgrades for Software
The software that manages our coil handling machinery is always being developed and improved. To improve compatibility with other systems, add new features, and boost speed, we provide frequent software updates and upgrades.
04
Consumer Input and Ongoing Enhancement
We appreciate your input and include it into our ongoing efforts to improve. To make sure you're happy with our goods and services, our after-sales team follows up with you on a frequent basis.
05
Why Choose Us ?
Technical Proficiency
Our staff of skilled engineers and technicians is well-versed in coil handling equipment and stamping automation. We can respond to your technical inquiries, suggest products, and provide solutions that are tailored to your unique needs.
Customer Service
We recognize that post-sales service and after-sales support are equally crucial. From the first inquiry to the installation and commissioning of the equipment, our committed customer service staff is here to help you throughout the sales process. Our goal is to give you a smooth and trouble-free experience.
Experience in the Industry
Having worked in the stamping automation sector for 13 years, we have a thorough awareness of the opportunities and problems that our clients face. Because of our experience in the field, we are able to offer you insightful advice that will help you maximize your operations.
Trust & Reputation
Since 2013, we have established a stellar reputation in the stamping automation sector by offering our clients top-notch goods and services. Businesses all across the world have trusted and remained loyal to us because of our dedication to client satisfaction.
Frequently Asked Questions About Fanty's After-sales Service
Q: If my coil handling equipment malfunctions during production hours, what should I do?
A: In the event of a malfunction, call our 24/7 after-sales support hotline right away. Your call will be swiftly answered by our team of technicians. They will initially ask you a series of questions concerning the symptoms and the circumstances that preceded the breakdown in an effort to remotely diagnose the issue. Depending on your location, we will send a professional to you as soon as possible if remote troubleshooting is insufficient. To reduce production downtime, we have a sizable inventory of spare parts on hand so we can promptly replace any malfunctioning parts and get your equipment back up and running.
Q: What happens if I don't know which spare part I need for my coil handling equipment?
A: Our parts department can help you if you're not sure which spare part you need. We can be contacted by email at Fanty@sz-fanty.com. Give us information about your equipment, including the model number, serial number (if available), and a description of the issue or the component that needs to be replaced. Our experienced staff will assist you in selecting the appropriate part and give you details on availability and cost. In order to minimize any downtime for your equipment, we have a sizable inventory of authentic spare parts and will make every effort to get the part to you as soon as possible.
How To Contact Us ?
We are dedicated to giving you the best possible after-sale support. Our objective is to be your reliable stamping automation partner, assisting you at every stage and assisting you in achieving long-term success with your coil handling machinery. Do not hesitate to contact our after-sales service staff if you need help or have any questions. We are available to you.
Our address
10D, Block B, Central Avenue, Xixiang Street,No.2004-1,BaoYuan Rd, Baoan District, Shenzhen, China
Phone Number
008615014793070
fanty@sz-fanty.com
